SOLWYRX Paddle Gear — Store Policies

Last updated: October 28, 2026

SOLWYRX Paddle Gear is an independent online paddlesports retailer based in Oregon. We sell paddlesports equipment and accessories, including products stocked by SOLWYRX, products supplied by manufacturers, and items made to order.

Please review these policies and the applicable product listing before placing an order. By placing an order, you acknowledge the policies disclosed to you during the purchase process, subject to applicable law.

Questions about an order or these policies? Contact whitewaterdaily@gmail.com.

1. Shipping & Order Fulfillment

Shipping and fulfillment times vary by product, inventory availability, manufacturer, shipping method, and destination. All timeframes are estimates unless expressly confirmed otherwise.

SOLWYRX In-Stock Gear

Most in-stock SOLWYRX gear ships within two weeks of the order. This is an estimated fulfillment timeframe, not a guaranteed delivery date.

Sawyer Paddles, Oars, Parts & Kits

Sawyer's published shipping information (paddlesandoars.com/Shipping) states that paddle and oar orders are assembled to order.

Preparation: Typically 1–2 weeks before shipment. If a required item is temporarily out of stock, the preparation and fulfillment process may extend to 1–4 weeks.
Ground shipping: Most ground orders are delivered within 5–10 business days after fulfillment, according to Sawyer.
Oars 8–10.5 feet long: Eligible oars can ship through Alaska Air Cargo to an airport selected for customer pickup. Sawyer lists a flat rate of $115 for up to four oars under this arrangement. Customers are responsible for collecting their shipment from the designated cargo facility.
Oars longer than 10 feet and other oversized items: Freight shipping may be required. The method, cost, and delivery arrangements depend on the shipment.

Processing and transit times are separate. Total time from purchase to delivery may be longer than the carrier transit estimate. Some orders may ship in separate packages or by different methods.

Please contact SOLWYRX before ordering if you have a deadline, need a freight quote, or want to confirm an airport pickup arrangement. Shipping methods and costs will be disclosed or confirmed as applicable before you commit to the purchase.

Go North Rafts

According to Go North's published product information:

In-stock products: Generally ship within 72 hours, with free ground shipping under the stated terms.
Out-of-stock and custom products: Estimated fulfillment may take 45–60 days.

Actual timing depends on availability and manufacturer confirmation. Local pickup or meetup in the Tualatin area may be available for eligible products by prior arrangement.

SOL Products

SOL's published shipping information states that orders generally arrive within 5–7 business days via FedEx Ground or USPS. This is a delivery estimate; actual timing depends on processing, destination, and carrier performance.

SOTAR Boats

SOTAR's published shipping policy estimates 6–12 weeks for completion of custom inflatables and in-stock inflatables requiring additions, with transit generally taking 5–12 working days after that. In-stock inflatables purchased as-is generally ship after up to two business days of processing, with transit generally taking 5–10 working days. SOLWYRX preset boats are ordered from SOTAR after purchase; we will provide the best available estimate for the specific boat and configuration when the order is placed. Fully custom builds may require a separate estimate based on the design, specifications, production schedule, and manufacturer confirmation.

SOTAR boats are built to order. The estimate provided for a particular order may differ depending on the build and production schedule. Transit time may add to the build estimate if shipping is not included.

Customers should obtain order confirmation and review the applicable estimate before relying on a specific completion or delivery date.

Pak, Riverskate & Oar Snubber

Unless a product listing states otherwise, allow up to two weeks for processing or shipment of these products. This is a SOLWYRX fulfillment estimate, not a guarantee of a manufacturer's production schedule or carrier delivery date.

Shipping Charges, Pickup & Freight

Shipping charges and any applicable handling fees are shown during the purchase process or confirmed before an order is finalized, as applicable. Certain oversized products, long oars, and specialized shipments may require freight, airport pickup, local pickup, or a separately arranged delivery method.

Customers are responsible for collecting shipments from the designated location when the selected shipping method requires pickup. Any applicable special shipping charges and pickup requirements will be communicated before the purchase is finalized.

Shipping Delays

If we cannot ship an order within the time represented when it was purchased, or within the applicable legal timeframe when no shipping time was specified, we will provide the notices and options required by law. Depending on the circumstances, this may include requesting consent to a delay or cancelling the order and issuing a refund.

Manufacturer lead times, inventory changes, carrier delays, weather, and freight availability may affect delivery. We will communicate material order delays when required and when relevant information becomes available.

Please ensure that your shipping address and contact details are accurate. Additional costs or delays caused by incorrect address details, missed airport or freight pickups, or other customer-controlled circumstances may be the customer's responsibility where permitted by law.

2. Returns, Cancellations & Refunds

All Sales Final

All sales are final. SOLWYRX does not accept voluntary returns or exchanges and does not permit customer-requested order cancellations or issue voluntary refunds, except where required by applicable law or otherwise legally necessary.

Please review the product description, specifications, dimensions, options, compatibility, shipping arrangements, and total cost carefully before purchasing. Contact us with questions before placing an order.

This policy does not exclude rights or remedies that cannot legally be waived. Where applicable law requires a return, cancellation, replacement, repair, or refund, SOLWYRX will comply with those requirements.

Made-to-Order & Custom Products

Some products, including SOTAR boats built to order and Sawyer products prepared to customer specifications, are made or ordered specifically for the customer.

Please verify all specifications, measurements, colors, options, and compatibility before submitting an order. Once an order is placed, customer-requested changes or cancellations are not accepted as a matter of policy.

This policy does not override any cancellation or refund rights that apply under law, including any rights that arise if we cannot fulfill or ship an order as legally required.

Demo & Used Boats

Demo and used boats are sold based on the specific item's listing, photographs, disclosed condition, and included equipment.

Review the listing carefully and ask questions before purchasing. Listings should identify known material wear, repairs, modifications, missing components, and other relevant condition details.

All demo and used boat sales are final, subject to any rights or remedies that cannot legally be excluded. This policy does not protect a seller from applicable legal obligations relating to misdescription, fraud, or other legally actionable issues.

Damaged, Incorrect, Defective or Missing Items

If an order arrives damaged, incorrect, incomplete, or apparently defective, contact whitewaterdaily@gmail.com promptly. Include your order number, a description of the issue, and photographs where practical. Keep the packaging and shipping materials if carrier damage may be involved.

Contacting SOLWYRX allows us to review the issue and coordinate with the relevant manufacturer or carrier where appropriate. It does not guarantee a particular outcome, but we will address the matter in accordance with applicable law and any applicable warranty.

Nothing in this policy waives a remedy that the law requires us to provide.

Manufacturer Warranties

Some products may be covered by a manufacturer's warranty under that manufacturer's written terms, exclusions, and claim process.

Sawyer: Sawyer states that its paddle and oar products are covered for one year against defects in materials or workmanship, subject to its warranty terms.
SOTAR, Go North Rafts, SOL, and other brands: Coverage depends on the manufacturer's current warranty terms and the specific product.

Unless expressly stated otherwise, SOLWYRX does not create or extend a manufacturer's warranty. We can help direct customers to the appropriate warranty process. Warranty coverage and remedies depend on the applicable terms and law.

3. Privacy Policy

SOLWYRX Paddle Gear respects your privacy. This policy explains the types of information that may be collected when you visit our website, place an order, subscribe to emails, or contact us.

Information We Collect

Depending on how you use the website, information may include:

Order information: Name, email address, phone number, billing and shipping address, purchased products, and order details.
Payment-related information: Transaction details and payment status supplied by the payment provider. Payment information is handled through the checkout and payment services used by the store.
Email subscription information: Email address and subscription preferences if you sign up for marketing messages.
Communications: Information you choose to provide when requesting a quote, discussing a custom build, asking a question, or contacting us about an order.
Website usage information: Information such as pages visited, browser or device details, and approximate location that may be collected through the website platform, cookies, or analytics features that are enabled.

Please do not send full payment card numbers, passwords, or other sensitive credentials through ordinary email.

How We Use Information

Information may be used to:

Process and fulfill orders.
Arrange manufacturer-direct shipping, freight, airport pickup, or local pickup.
Communicate about order confirmations, shipping, delays, returns, warranties, and customer service.
Prepare quotes and coordinate specifications for custom orders.
Send marketing emails where you have subscribed and where permitted by law.
Maintain business, accounting, tax, and transaction records.
Protect the website and store, prevent fraud, and resolve disputes.
Understand website usage and improve products and services.
Meet legal obligations and respond to lawful requests.

When Information Is Shared

We may share information with service providers or other parties when reasonably necessary to operate the store and fulfill these purposes. Depending on the services enabled and the product ordered, this may include:

Website and commerce providers: To host the website, operate checkout, manage orders, and provide related store features.
Payment providers: To process transactions and payment-related activity.
Manufacturers and suppliers: Including the supplier responsible for producing or fulfilling a particular order, when necessary to manufacture, ship, or support the product.
Shipping and logistics providers: To arrange delivery, freight, airport pickup, or other shipping services.
Email, analytics, or other service providers: Where those services are used and enabled.
Authorities or other parties: Where disclosure is required by law or reasonably necessary to address fraud, security, legal claims, or protection of rights.

We do not sell personal information for money. If we use advertising or other technologies that trigger additional disclosure or consent requirements under applicable privacy laws, we will provide the notices and choices required by those laws.

Cookies & Website Technologies

The website platform and any enabled third-party services may use cookies or similar technologies to support site functionality, understand website usage, and improve the shopping experience.

You may be able to restrict cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required by law, applicable notices and choices will be provided for non-essential cookies or similar technologies.

Marketing Emails

If you subscribe to marketing emails, we may send product information, store updates, and promotional offers. You can unsubscribe using the link in a marketing email or contact whitewaterdaily@gmail.com.

Messages needed to confirm or fulfill an order, respond to a request, or provide customer service may still be sent when appropriate.

Data Retention & Security

We retain information for as long as reasonably necessary for order fulfillment, customer service, accounting, tax, warranty administration, dispute resolution, and legal compliance.

We use reasonable practices and the security features available through our service providers to protect information. However, no online transmission or storage system can be guaranteed to be completely secure.

Privacy Requests

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices.

To submit a request, email whitewaterdaily@gmail.com. We may need to verify your identity before responding. Some information may need to be retained where permitted or required by law.

Children's Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information, contact us so we can review the matter and take appropriate steps.

Third-Party Websites

Our website may link to manufacturer, payment, carrier, or other third-party websites. Their own terms and privacy policies govern their services. Please review those policies when using third-party services.

Changes to This Policy

We may update these policies as our business, website, services, and legal obligations change. The latest revision date will appear at the top of this page.

4. Contact

For questions about an order, shipping, these policies, or a privacy request, contact:

SOLWYRX Paddle Gear
Email: whitewaterdaily@gmail.com
Oregon, United States